In case you have recently received a notice advising you of your subscription expiration, and yet you did not receive a previous renewal reminder, please contact Customer Service. It is entirely possible that your reminder email either did not go out or was lost. We’re here to help and will correct your renewal pricing as necessary.
Tag Archives: subscription
I want ArcaOS 5.1!
TO CLARIFY: ArcaOS 5.1 HAS NOT YET BEEN RELEASED. Please read this post all the way to the end to get all information.
ArcaOS 5.1 is complete and waiting for release. The holdup is really related to our distribution system, which is based on the WooCommerce platform.
Until we can produce multiple versions of ArcaOS ISOs, in multiple languages, WE MUST HOLD UP THE ArcaOS 5.1 RELEASE.
While WooCommerce is a capable ecommerce solution, Arca Noae’s requirements to be able to allow ordering of a personalized ISO have now become considerably more complicated than they were for the 5.0 release in 2017. Instead of only spinning the same ISO with personalization data for each customer, we now must continue to have 5.0 ISOs available, and offer 5.1 ISOs in several languages. In addition, instead of maintaining one subscription channel for ArcaOS, we now must maintain two separate channels, one for 5.0 and one for 5.1. Upgraders will also need to change subscription channels when they upgrade ArcaOS. This work has proven more complicated than we had anticipated.
In the meantime, we have taken steps to upgrade our infrastructure to expand our capacity to build and warehouse more ISOs, and we are now at a point where the missing pieces of the puzzle are just the software enhancements for the website to bring everything together.
We have always avoided stating narrow windows for anticipated delivery dates, and take great efforts to avoid the appearance of vaporware. ArcaOS 5.1 is real, and it is coming…soon.
In the interim (and after the release of ArcaOS 5.1), ArcaOS 5.0 will continue to receive critical updates and support, and from time to time, we may even release new bugfix ISOs for ArcaOS 5.0 (generally when an update impacts the installation experience).
It is also important to note that not all languages for ArcaOS 5.1 will be made available when English is released, nor will all non-English languages be released at the same time. Translations of German, Spanish, French, Italian, Russian, and others are in varying states of completion. As we deem a certain language ready for release, we will make it available.
We appreciate everyone’s continued patience. We want to bring you ArcaOS 5.1 as much as you want it!
Temporary workaround for PDF invoice/receipt
Update 2023-03-06: Selecting the Invoice button will currently generate an HTML version of the invoice without having to modify the URL.
Original post:
We are aware of an issue impacting our ability to generate PDF invoices (receipts) for new purchases, and working to resolve the problem. In the interim, it should be possible to generate an HTML invoice, and then use your browser’s print or save capability to either print a hard copy or save the HTML version to disk.
To generate the HTML version of the invoice, after receiving the error message or blank page when requesting the PDF invoice, simply append the following to the URL in the browser:
&output=html
and press <Enter>. The invoice should render in the browser window like any other page.
We appreciate your continued patience while we investigate the matter more fully and address the problem.
Welcome to the new ArcaOS Download Center!
Along the way to the much anticipated ArcaOS 5.1 release, we have been working behind the scenes to upgrade our build and delivery systems. To this end, you should notice a welcome addition to your customer portal: the ArcaOS Download Center.
In the left navigation area, you should see this new link. Clicking it will bring you to a consolidated listing of your ArcaOS licenses and associated downloads. No more scanning through all of your orders to find the right one.
We hope you enjoy this new feature.
Beware of used ArcaOS licenses offered for sale
Happy New Year!
Recently, we’ve become aware of several ArcaOS licenses being offered for sale on various platforms. This post is a reminder to check the validity of any used license before paying for it.
All ArcaOS licenses are generated by Arca Noae. If you order through one of our authorized resellers, that reseller places an order for your software with us, and we provide the custom ISO for you, registered to an account in your name.
While it is entirely permissible to transfer a license (see paragraph 9 of the ArcaOS End User License Agreement 
), such a transfer must include a hard copy of the license and proof of entitlement. Proof of entitlement means some documentation to prove that the company or individual transferring the license does indeed have the right to do so (it must indeed be registered to that company or individual).
Upon transfer, the transferor must notify Arca Noae of the transfer and provide contact information for the transferee. Without this, it will not be possible to renew support for that ArcaOS license – including a late renewal.
It is worth noting also that only the ArcaOS license is transferable. Support is not. Thus, when an unsuspecting user purchases an existing ArcaOS license and he or she wants to access related downloads for updates or even request an updated ISO, a new ArcaOS Support & Maintenance subscription will be required. The cost of the used license plus new support may be far more than a new license with included support and the ability to renew that support at a discount.
If you are considering the purchase of a used ArcaOS license, be sure to ask for a copy of the registrant’s name, email address, and serial number, and contact us first so that we may be able to determine whether the license is, in fact, legitimate. If it’s not, it will not be valid for purchasing a Support & Maintenance subscription, so technical support, updates, discounted upgrades, and bug fixes will never be available.
Arca Noae PNG Icon Set version 2022-12-14 released
Arca Noae is pleased to announce a minor update to our PNG Icon Set included with ArcaOS, which is now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.
Version 2022-12-14 includes a full set of Apache OpenOffice 4 icons, as well as the OS/2-specific QuickStart icon.
Icons in this set are released under LGPLv3, and include original and derived images from several sources.
If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed renewed your support subscription, this is also a good time. Not sure what’s coming next? Have a look at our product roadmap pages.
Dynamic Icons version 2.5.2.2 for ArcaOS released
Dynamic Icons, the latest spin on Sunny Icons from eCo Software, specifically enhanced and built for ArcaOS, has been updated to version 2.5.2.2, and is now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.
Version 2.5.2.2 allows for dynamic text sizing in its dialogs and fixes folder details view settings.
If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed renewed your support subscription, this is also a good time. Not sure what’s coming next? Have a look at our product roadmap pages.
ArcaOS Desktop updated to 1.0.15
Arca Noae is pleased to announce the immediate availability of ArcaOS Desktop (ANXWP) 1.0.15 in English, German, Dutch, Spanish, Italian, Japanese, and Russian. This is a maintenance release containing bug-fixes and updates that have accumulated since the last release. The primary improvements include:
Desktop Properties notebooks
- XFolder: Prevent doubled entries in the Background page’s File dropdown.
- WPPgm/WPPgmFile: Prevent <Esc> from dismissing the Language tab dialog.
XCenter Widgets
- Pulse: Fix spurious 100% CPU usage after a WPS restart.
- Window List: Refactor/simplify button positioning and drawing.
Menus
- Trash Can: Ensure the Open As default is correct.
- XView: Display correct whitespace menus for root folders.
Startup and Shutdown
- XStartup: Restart automatically after fixing the order of class-replacements.
- XShutdown: Added an optional “XWP_ACPIDELAY=xxx” environment variable to change the default shutdown delay of 250ms.
Localization
Add translated strings in Font Folder and in a folder’s Details dialog.
See the Version Information topic of the ArcaOS Desktop Users Guide and Reference located in the Help Center for more details about this release.
Arca Noae would like to thank Rich Walsh for his work on maintaining and improving XWorkplace and ArcaOS Desktop.
If you have ArcaOS, this software is available for download from the Arca Noae website as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.
If you are still running OS/2 and/or eComStation this is a great reason to consider moving up to ArcaOS. This update includes reserved features licensed for use exclusively with ArcaOS.
ArcaOS 5.0.7 now available
In our continuing commitment to ArcaOS 5.0 (Blue Lion), Arca Noae is pleased to announce the general availability of ArcaOS 5.0.7, the seventh maintenance release of the 5.0 line.
ArcaOS 5.0.7 includes refreshed driver content, updated kernel and included software, as well as installation boot fixes since 5.0.6 was released in 2020. If you have experienced difficulty installing previous releases of ArcaOS on your hardware, 5.0.7 may address your issue(s). If installing from USB stick, the image may be created using any major operating system at hand (Windows, Linux, MacOS, and of course, OS/2, eComStation, and ArcaOS). Once built, the USB stick can be inserted into any USB port in the target system to boot into the ArcaOS installer/updater.
For a complete list of updates in this release, see the ArcaOS wiki. Be sure to review the README.TXT, as well, as this contains critical information to ensure that you get up and running fast, and includes tips for getting things adjusted right away.
This update is included with your valid ArcaOS 5.0 Support & Maintenance subscription at no additional charge. To download your fresh ISO, simply visit your customer portal page, select the Orders & Subscriptions link on the navigation panel to the left, then click on the order for your ArcaOS 5.0 license. Once there, click the download link to request a fresh ISO, and wait for your notification email.
If your ArcaOS 5.0 Support & Maintenance subscription has already expired, and you missed your window of opportunity to renew at regular rates, you may still renew at less than the cost of a new ArcaOS license.
ArcaOS Desktop updated to 1.0.14
[Edit: Download links have been properly adjusted as of this writing, and should all be working. Apologies for any inconvenience.]
Arca Noae is pleased to announce the immediate availability of ArcaOS Desktop (ANXWP) 1.0.14 in English, German, Dutch, Spanish, Italian, Japanese, and Russian. This is a maintenance release containing bug-fixes and updates that have accumulated over the last year. The primary improvements include:
XShutdown
- Power-off options have been simplified. The ACPI/APM shutdown option has been removed since the system always uses ACPI if it is available.
- The shutdown sound which failed to play in Lite versions has now been restored.
- The XShutdown dialog has been updated to suppress the list of BIOS-bootable partitions when booted in UEFI mode. It should also do a better job of handling situations where the data it collects from AirBoot is corrupt.
Folder Refresh
This feature has been completely rewritten to ensure that every filesystem update is reflected in the display within 1.5 seconds. The rewrite also fixes a bug where the code might try to delete a file that had been deleted then recreated.
Russian NLS (NEW)
Initial Russian language support has been provided by Yurii Zamotailo.
In addition, included is a minor update to Arca Noae Removable Media Monitor which suppresses attachment notifications (and subsequent failure messages) when USB floppy drives and some USB optical drives are plugged in.
See the Version Information topic of the ArcaOS Desktop Users Guide and Reference located in the Help Center for more details about this release.
If you have ArcaOS, this software is available for download from the Arca Noae website as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.
If you are still running OS/2 and/or eComStation this is a great reason to consider moving up to ArcaOS. This update includes reserved features licensed for use exclusively with ArcaOS.