Tag Archives: service

Crediting your remaining OS/2 & eCS Drivers & Software subscription toward ArcaOS

As promised (though a little late), for those of you wishing to trade in your remaining OS/2 & eCS Drivers & Software subscription time against the purchase of ArcaOS, you may now do so by following the directions on the Subscription Trade-up Request form, located here. The form includes handy tables listing the cash value of your remaining time as well as the number of equivalent months of an ArcaOS Support & Maintenance subscription, for both personal and commercial licenses.

Three request options are available to you:

Additional time on your included ArcaOS support & maintenance subscription; or
Credit toward the renewal of your included ArcaOS support & maintenance subscription; or
Cash rebate (considered for ArcaOS purchases made with 12 months remaining on the subscription being traded)

You will need some information regarding the subscription being traded and your ArcaOS purchase. Simply fill in the form and submit. Please allow 7-10 days before acknowledgement of your submission.

Even if you ordered your subscription and/or ArcaOS license through one of our partners, Arca Noae will handle your trade-up request.

Stubborn renewals…made easier!

In case you renewed your subscription outside the 30-day grace period and previously experienced difficulty accessing your downloads, we are happy to report that the problem has been resolved. If for some reason you are still having difficulty, then by all means, please contact customer service.

In addition, we’ve improved the order details page for renewal orders and added a link to the original subscription, to make it easier to access your downloads.

Edit 2020-06-07: This link is identified as Access associated downloads here and appears directly below the name of the subscription (Support & Maintenance, Drivers & Software, etc.).

Thanks again for everyone’s patience and understanding while we worked to resolve these issues. We appreciate your business, your continued support of Arca Noae and our shared computing platform of choice, and we look forward to seeing many of you at an OS/2-focused event sometime this year.

Stubborn renewals

In case you have renewed your subscription outside the 30-day grace period and are experiencing difficulty accessing your downloads, please contact customer service. We are aware of the issue and are working to resolve it. We appreciate your patience.

Another area of some confusion is the lack of download links on the order details page for the renewal item itself. Once you have successfully renewed your subscription, simply visit your original subscription order details page (where you have been accessing these links all along), and all of your downloads should work as expected. If not, just drop us a note. We’re working to improve the flow and presentation of the content.

Edit 2020-06-07: Since this post was originally written, we’ve improved the order details page for renewal orders and added a link to the original subscription, to make it easier to access your downloads.

This link is identified as Access associated downloads here and appears directly below the name of the subscription (Support & Maintenance, Drivers & Software, etc.).

Still running mature software? Arca Noae can help

There was some news made recently when Orly Airport in Paris, France suffered some apparent downtime of its Windows 3.1-based DECOR system which provides Runway Visual Range (RVR) information to pilots. Tech news media was abuzz with ridicule for any enterprise still running what it termed as such “antiquated” systems (referring to both DECOR and Windows 3.1, and in several instances, referring to Windows XP and “UNIX” as similarly antiquated (see here, here, and here for examples).

Unfortunately, what many of these news outlets don’t understand is that after all of the years in service, it simply may not make economic sense to replace a working system simply because there’s a new OS or application version available (likely with new and unknown flaws and potential pitfalls). Perhaps a newer version of a critical application did away with what is to that customer a must-have feature, or perhaps the application has been orphaned altogether, and nothing else currently available seems to be able to do as efficient a job as what is already in place.

Arca Noae understands the value of these systems. OS/2 still provides “a better DOS than DOS and a better [16-bit] Windows than Windows” due to its preemptive multitasking capabilities and crash protection, so multiple Windows 3.1 and/or DOS sessions may be started and run independently of one another, where a critical application is less likely to be brought down simply because some other application crashed in a different session.

If you have a need to run mature applications on OS/2, Windows 3.1, or DOS, Arca Noae can help extend the life of your investment in those platforms and those applications. Our OS/2 & eCS Drivers and Software package subscription – available now – can assist in running OS/2 or eComStation on newer hardware. Our upcoming OS/2 release, codenamed Blue Lion, is being designed to provide an installable solution to deploy new systems with an updated OS/2, fully capable of handling those mature DOS and Windows 3.1 applications, as well as native OS/2 applications and ported Linux applications on modern hardware or in a virtualized environment.

Perhaps you need expertise in handling such a transition or in maintaining your mature infrastructure. Arca Noae’s experienced engineers and consultants can provide those services, as well, practically anywhere in the world. Need us? Contact us.

Howard Winter joins Arca Noae in Customer Relations

Arca Noae is pleased to announce that we have engaged Howard Winter in our Customer Relations department. Howard will be responsible for answering your pre-sales and order fulfilment inquiries via email and telephone.

Howard brings his years of experience with sales and marketing along with his OS/2 expertise to Arca Noae, enhancing the capability of the Company to handle customer (and potential customer) concerns.

Effective immediately, Customer Relations and pre-sales telephone numbers are:

US: +1 571 758 5218
UK: +44 1727 238802

Expect to see more of Howard online, too.