Tag Archives: payment

Globally locked

EU-US Privacy Shield – Status Report

If you are a resident of the European Union and a customer of ours, chances are you have been watching (or at least are aware of) the situation regarding data transfer policy between the EU and the US.

On October 6, 2015, the Court of Justice of the European Union (the “CJEU”) invalidated the European Commission’s Decision on the EU-US Safe Harbor arrangement, determining that the Commission’s finding that Safe Harbor was adequate was, in fact, inadequate. More on this decision may be found here.

On February 2, the US and the EU reached an agreement in principle to construct a framework to replace Safe Harbor and to reconcile differences between the laws of both governments. That framework has been named the EU-US Privacy Shield. In response to the agreement, the US Department of Commerce released a fact sheet, which we are making available as a pdf, here.

As the new framework promises to have farther reaching implications for how personally identifiable data is handled by third parties, we have contacted both of our current payment processors (Stripe and PayPal) for their comments. While we are still awaiting comment from PayPal, Stripe has responded that they, too, are monitoring the situation, but have not yet made any changes to their policies or procedures, pending more concrete guidance.

We want you to know that we take the privacy concerns of our customers very seriously, and we will continue to monitor this and any other legislation which may have an impact on doing business with us, whether you are located within the US or anywhere in the world. We believe that our current privacy policy remains in accord with the spirit of the new EU-US Privacy Shield as we anticipate it, but we will keep you apprised of the situation and will make adjustments as necessary.

More information and commentary on the EU-US Privacy Shield may be found on these sites:

Digital Media, Technology & Privacy Alert >> Agreement on EU-U.S. Privacy Shield to Replace Safe Harbor Faces Hurdles, Kibel, Gary A, Partner (Digital Media, Technology & Privacy), Davis & Gilbert, LLP, February 4, 2016.

Article 29 Working Party Reacts to the U.S.-EU Privacy Shield Agreement, Tielemans, Jetty and Steinhardt, Ezra (Data Privacy and Cybersecurity group), Covington & Burling LLP, February 2, 2016.

Subscription Renewals

Subscription renewal discounts

Did you know that the value of your Arca Noae Drivers & Software Subscription grows year over year?

Renewals are subject to a 10% discount when ordered within a month of expiration. We’ve also implemented renewal reminder emails to make renewing your subscription easier. If you renewed by making another full purchase, we’ll be getting in touch to extend a credit voucher for your next order of anything in our store, including sponsoring.

The renewal discount applies to personal and commercial editions, and applies to the total number of subscriptions renewed.

If your original purchase was through one of our resellers, you should definitely order your renewal through the same channel. It may take a short while for all of our resellers to add the proper SKUs to their stores, so be sure to contact your vendor of choice to ask about renewal ordering if you have any questions or don’t see it listed.

If you are already an Arca Noae subscriber, thanks for your business. If you still haven’t felt the need, or for whatever reason have held off purchasing a subscription, we’d welcome the chance to prove the value of our subscription service to you.

Stripe

Arca Noae now processes major credit cards through Stripe

We understand that not everyone is enamoured of processing payments through PayPal’s gateway, for a variety of reasons, whether they be security concerns or other bad customer service experiences.

We feel strongly that how you pay us should never become an obstacle to transacting business with us. We remain committed to providing our customers with the broadest possible range of payment solutions to get the business end of things out of the way as quickly, easily, and painlessly as possible.

We know that for some of you, the wait has been long. Today, we are pleased to announce that Arca Noae has established a relationship with Stripe to handle our credit card processing for all major credit and debit cards, internationally.

Based in San Francisco, California, USA, Stripe’s investors include Sequoia Capital, Andreessen Horowitz, and PayPal co-founders Peter Thiel, Max Levchin, and Elon Musk. Read more about Stripe on their press page.

N.B.: As always, if you have any difficulties with your shopping or payment experience, please contact us immediately, either via our convenient web form or direct email (sales AT arcanoae DOT com).