In case you renewed your subscription outside the 30-day grace period and previously experienced difficulty accessing your downloads, we are happy to report that the problem has been resolved. If for some reason you are still having difficulty, then by all means, please contact customer service.

In addition, we’ve improved the order details page for renewal orders and added a link to the original subscription, to make it easier to access your downloads.

Edit 2020-06-07: This link is identified as Access associated downloads here and appears directly below the name of the subscription (Support & Maintenance, Drivers & Software, etc.).

Thanks again for everyone’s patience and understanding while we worked to resolve these issues. We appreciate your business, your continued support of Arca Noae and our shared computing platform of choice, and we look forward to seeing many of you at an OS/2-focused event sometime this year.

In case you have renewed your subscription outside the 30-day grace period and are experiencing difficulty accessing your downloads, please contact customer service. We are aware of the issue and are working to resolve it. We appreciate your patience.

Another area of some confusion is the lack of download links on the order details page for the renewal item itself. Once you have successfully renewed your subscription, simply visit your original subscription order details page (where you have been accessing these links all along), and all of your downloads should work as expected. If not, just drop us a note. We’re working to improve the flow and presentation of the content.

Edit 2020-06-07: Since this post was originally written, we’ve improved the order details page for renewal orders and added a link to the original subscription, to make it easier to access your downloads.

This link is identified as Access associated downloads here and appears directly below the name of the subscription (Support & Maintenance, Drivers & Software, etc.).