Tag Archives: customer relations

Warpstock 2017, Toronto, Ontario

Want to learn more about using ArcaOS? Come to Warpstock 2017 in Toronto!

Warpstock as an event has been around since 1997. Since its inception, the goal of Warpstock has been to educate and expose users to OS/2, its available software, and how to get the most out of the environment. In addition, Warpstock has always been a great venue for meeting developers and engineers involved with OS/2 and its derivative operating systems, including eComStation and ArcaOS.

This year’s Warpstock event is scheduled for September 8-10 in Toronto, Ontario, Canada. Several key members of the ArcaOS development team will be on hand to present, answer questions, and take suggestions to improve the operating system as we continue to move toward the 5.1 release, planned for later next year.

More information about Warpstock, its history, past speakers and presentations, and this year’s event may be found on Warpstock’s site: http://www.warpstock.org.

Come join us in Toronto!

ArcaOS 5.0: Full support for existing OS/2 applications

Still running a critical application on OS/2? Still have some old, musty Pentium III workstations humming along, and hoping that a power supply doesn’t fail or that the noisy 20GB IDE disk doesn’t develop a bad spot because the workstation can’t recognize anything bigger? Afraid to power it off for fear it won’t start again?

Perhaps it’s time to look at new – yes brand new – hardware for that application. Let’s face it, that app has been around this long because it works. It’s worked all these years just fine. The fact that the hardware is showing its age and the application continues to be useful (critical, in many cases) is a testament to the quality of the software. Why do away with a perfectly good application, just because the moving parts are wearing out?

ArcaOS 5.0 runs all of those great OS/2 applications just like OS/2. Why? Because at its core, ArcaOS 5.0 is OS/2. No emulation. No compatibility mode. Pure OS/2 Warp 4.52 – with updates, fixes, and modifications to be compatible with the latest multi-core and multi-processor hardware available. Replace that old Pentium III with an i5 or i7 or AMD multi-core system, 16 or 32GB of memory, and a 240GB SSD, or move an existing Pentium 4 with 1GB of memory, and a 250GB SATA 3 hard drive from something else. ArcaOS 5.0 has lean hardware requirements, but can take advantage of some of the latest technologies.

Why replace an entire PBX system because the OS/2 workstation which has been storing voicemail all these years is in need of replacement? (We’d call that an often forgotten, yet critical, application.) Move that software onto a new system running ArcaOS 5.0. Need help? Let our team of engineers have a look. We don’t just develop and license software, we design, implement, and manage it, as well.

Subscription Renewals

Subscription renewal discounts

Did you know that the value of your Arca Noae Drivers & Software Subscription grows year over year?

Renewals are subject to a 10% discount when ordered within a month of expiration. We’ve also implemented renewal reminder emails to make renewing your subscription easier. If you renewed by making another full purchase, we’ll be getting in touch to extend a credit voucher for your next order of anything in our store, including sponsoring.

The renewal discount applies to personal and commercial editions, and applies to the total number of subscriptions renewed.

If your original purchase was through one of our resellers, you should definitely order your renewal through the same channel. It may take a short while for all of our resellers to add the proper SKUs to their stores, so be sure to contact your vendor of choice to ask about renewal ordering if you have any questions or don’t see it listed.

If you are already an Arca Noae subscriber, thanks for your business. If you still haven’t felt the need, or for whatever reason have held off purchasing a subscription, we’d welcome the chance to prove the value of our subscription service to you.

Still running mature software? Arca Noae can help

There was some news made recently when Orly Airport in Paris, France suffered some apparent downtime of its Windows 3.1-based DECOR system which provides Runway Visual Range (RVR) information to pilots. Tech news media was abuzz with ridicule for any enterprise still running what it termed as such “antiquated” systems (referring to both DECOR and Windows 3.1, and in several instances, referring to Windows XP and “UNIX” as similarly antiquated (see here, here, and here for examples).

Unfortunately, what many of these news outlets don’t understand is that after all of the years in service, it simply may not make economic sense to replace a working system simply because there’s a new OS or application version available (likely with new and unknown flaws and potential pitfalls). Perhaps a newer version of a critical application did away with what is to that customer a must-have feature, or perhaps the application has been orphaned altogether, and nothing else currently available seems to be able to do as efficient a job as what is already in place.

Arca Noae understands the value of these systems. OS/2 still provides “a better DOS than DOS and a better [16-bit] Windows than Windows” due to its preemptive multitasking capabilities and crash protection, so multiple Windows 3.1 and/or DOS sessions may be started and run independently of one another, where a critical application is less likely to be brought down simply because some other application crashed in a different session.

If you have a need to run mature applications on OS/2, Windows 3.1, or DOS, Arca Noae can help extend the life of your investment in those platforms and those applications. Our OS/2 & eCS Drivers and Software package subscription – available now – can assist in running OS/2 or eComStation on newer hardware. Our upcoming OS/2 release, codenamed Blue Lion, is being designed to provide an installable solution to deploy new systems with an updated OS/2, fully capable of handling those mature DOS and Windows 3.1 applications, as well as native OS/2 applications and ported Linux applications on modern hardware or in a virtualized environment.

Perhaps you need expertise in handling such a transition or in maintaining your mature infrastructure. Arca Noae’s experienced engineers and consultants can provide those services, as well, practically anywhere in the world. Need us? Contact us.

Howard Winter joins Arca Noae in Customer Relations

Arca Noae is pleased to announce that we have engaged Howard Winter in our Customer Relations department. Howard will be responsible for answering your pre-sales and order fulfilment inquiries via email and telephone.

Howard brings his years of experience with sales and marketing along with his OS/2 expertise to Arca Noae, enhancing the capability of the Company to handle customer (and potential customer) concerns.

Effective immediately, Customer Relations and pre-sales telephone numbers are:

US: +1 571 758 5218
UK: +44 1727 238802

Expect to see more of Howard online, too.