Tag Archives: customer relations

Status update on web services

Thanks for everyone’s patience throughout this process!

We are pleased to announce that the upgrade of the main site has gone well, and all services hosted on the main site (the store, customer portals, wiki, FAQ, static pages, etc.) should all be working as expected.

That said, due to a major security enhancement introduced in the most recent versions of WordPress (which runs this site), when an existing user logs into the main site, his or her password will be rehashed, and all new users will have their passwords hashed using the new algorithm. This means that until we complete some other changes, once these new password hashes have been stored in the database, logging into the bug tracker will not be possible. This same issue impacts subscription RPM and WarpIN repositories.

As soon as we have addressed these latest security changes, we will post a follow-up here. In the interim, new ISO requests, support renewals, and downloads from the Download and Renewals Center should all be working as expected.

Major website updates this afternoon

A breaking change by our credit card processor necessitated the upgrades of several of our website components today. This work is ongoing, and may impact ordering, payment, subscription downloads, and other functions of our main website over the next couple of days. Our other servers (bug tracker, code repository, RPM and WPI repositories, email, and FTP) are not impacted by these changes.

We regret any inconvenience this may cause. No bug reports are requested at this time. We will continue to keep everyone posted as we continue the process, however.

The Download Center is now the Download & Renewal Center

In January of 2023, we introduced the ArcaOS Download Center. After expanding this download center to include all subscriptions and their associated downloads, we renamed it simply the Download Center. However, because this portal has so much more functionality which may not be apparent without visiting it first, we have again modified the name to the Download & Renewal Center.

If you are not familiar with this handy tool, in the left navigation area you should see the Download & Renewal Center link. Clicking it will bring you to a consolidated listing of your ArcaOS licenses and associated downloads followed by your other subscriptions and their associated downloads. Need a new ISO? No problem. Just find your ArcaOS license with active support, and request a new one. In addition, no matter which type of subscription you have, you’ll be able to see at a glance when the subscription is set to expire, and have the ability to simply click a button to renew a subscription. That’s it!

So, if you are using an email client or web mail which for some reason does not properly provide you with a usable link in your renewal reminder email, simply visit your Download & Renewal Center, select the license with expiring support, and click Renew.

Arca Noae Managing Member, Lewis Rosenthal, to speak at Warpstock Europe 2025

It’s official: Arca Noae’s Managing Member, Lewis Rosenthal, is scheduled be live and in person at Warpstock Europe 2025 in Amersfoort, The Netherlands, May 16-18, to speak about Arca Noae, ArcaOS, new features in version 5.1.1, and future plans for the OS.

More information on this informative event is available on the Warpstock Europe website.

ArcaOS named Best Alternative OS of 2025 by TechRadar!

It is always gratifying to receive acclaim from our peers and the educated press. It seems that TechRadar has listed ArcaOS as #1 in their list of Best alternative operating systems of 2025, albeit with some slight misstatements in their overview (which we have brought to their attention).

One of the points which is specifically incorrect is the negative notion that ArcaOS is “for older PCs.” ArcaOS 5.1 should install on many or most new or recent Intel or AMD-based hardware. It is capable of booting on UEFI-only systems, without the aid of a CSM, using our proprietary 64-bit UEFI loader, and then booting ArcaOS (which itself is 32-bit) just as it would on a traditional BIOS system.

ArcaOS 5.1 also supports booting from GPT partitioned media, making it a great companion OS for multiboot configurations where the disk (or SSD) has already been partitioned this way and where it may be impractical to wipe and convert to MBR-style partitioning.

In fact, it is also something to note that ArcaOS is specifically not intended for use on “older” hardware, such as ISA, EISA, or MicroChannel, as most of the device drivers for those architectures were removed from ArcaOS prior to its initial release.

Another misstatement in the article pertained to pricing which quoted figures for licensing of the 5.0 release which itself is no longer available (though support for 5.0 continues with no stated EOL). Also, if you already have an ArcaOS 5.0 license, generous upgrade discounts apply should you want to move up to ArcaOS 5.1.

Couldn’t make it to Warpstock 2024 in Pittsburgh? Stream it live!

Warpstock 2024 begins this Friday, September 27, at 9am EDT.

Lewis Rosenthal and Alex Taylor will be among those presenting this year on a variety of topics of interest concerning ArcaOS. In addition, Lewis will be moderating a 2-part roundtable discussion focused on how people are using the OS/2 platform today, and how they see themselves using it in the future. For more details and for info on all sessions, please visit the event sessions page, and for the complete schedule, visit the event calendar.

Questions may be posed via YouTube Chat as well as IRC during the event.

The WarpEvents YouTube channel is the place to watch the event stream.

The URL for the #Warpstock IRC channel is: ircs://irc.libera.chat:6697/Warpstock (TLS encrypted),
or irc://irc.libera.chat/Warpstock (plain text), or https://web.libera.chat/ (web interface, type #Warpstock into the Channel field).

While visiting the Warpstock website, please consider donating. Warpstock Corporation is a recognized 501(c)3 non-profit organization promoting education, information, and social opportunities to those persons interested in computer operating systems and related software.

Warpstock 2023 videos now available

Videos of Warpstock 2023 presentations from earlier this month, including Arca Noae staff and developers featuring the latest ArcaOS news and how-to sessions are now available on YouTube in the WarpEvents channel.

Video topics include:

ArcaOS Roadmap
High-Resolution OS/2: The Sequel
ArcaOS 5.1
Is ArcaOS a DOS Gaming Mecca?
ArcaOS under and next to VMWare ESXi
UEFI vs Traditional BIOS: Which is Right?
…and much more

The ArcaOS Download Center is now the Download Center

In January of 2023, we introduced the ArcaOS Download Center. We have now expanded this download center to include all subscriptions and their associated downloads. As a result, the link in the left navigation area has been renamed simply Download Center.

If you are not familiar with this handy tool, as mentioned above, in the left navigation area, you should see this link. Clicking it will bring you to a consolidated listing of your ArcaOS licenses and associated downloads followed by your other subscriptions and their associated downloads. In addition, no matter which type of subscription you have, you’ll be able to see at a glance when the subscription is set to expire.

ArcaOS 5.1 upgrades processing correctly

The issue which was preventing ArcaOS 5.1 upgrades from processing in the store has been corrected. If you find that you cannot upgrade your existing 5.0 license (whether or not you have an active Support & Maintenance subscription), please open a ticket and let us know.

Apologies for the inconvenience!

ArcaOS 5.1 upgrades not processing

We are aware of an issue which is preventing ArcaOS 5.1 upgrades from processing in the store (new licenses are working correctly).

We are looking into the issue and hope to have it resolved soon.

Thanks for your patience, and for your business!