Tag Archives: customer relations

Couldn’t make it to Warpstock 2024 in Pittsburgh? Stream it live!

Warpstock 2024 begins this Friday, September 27, at 9am EDT.

Lewis Rosenthal and Alex Taylor will be among those presenting this year on a variety of topics of interest concerning ArcaOS. In addition, Lewis will be moderating a 2-part roundtable discussion focused on how people are using the OS/2 platform today, and how they see themselves using it in the future. For more details and for info on all sessions, please visit the event sessions page, and for the complete schedule, visit the event calendar.

Questions may be posed via YouTube Chat as well as IRC during the event.

The WarpEvents YouTube channel is the place to watch the event stream.

The URL for the #Warpstock IRC channel is: ircs://irc.libera.chat:6697/Warpstock (TLS encrypted),
or irc://irc.libera.chat/Warpstock (plain text), or https://web.libera.chat/ (web interface, type #Warpstock into the Channel field).

While visiting the Warpstock website, please consider donating. Warpstock Corporation is a recognized 501(c)3 non-profit organization promoting education, information, and social opportunities to those persons interested in computer operating systems and related software.

Warpstock 2023 videos now available

Videos of Warpstock 2023 presentations from earlier this month, including Arca Noae staff and developers featuring the latest ArcaOS news and how-to sessions are now available on YouTube in the WarpEvents channel.

Video topics include:

ArcaOS Roadmap
High-Resolution OS/2: The Sequel
ArcaOS 5.1
Is ArcaOS a DOS Gaming Mecca?
ArcaOS under and next to VMWare ESXi
UEFI vs Traditional BIOS: Which is Right?
…and much more

The ArcaOS Download Center is now the Download Center

In January of 2023, we introduced the ArcaOS Download Center. We have now expanded this download center to include all subscriptions and their associated downloads. As a result, the link in the left navigation area has been renamed simply Download Center.

If you are not familiar with this handy tool, as mentioned above, in the left navigation area, you should see this link. Clicking it will bring you to a consolidated listing of your ArcaOS licenses and associated downloads followed by your other subscriptions and their associated downloads. In addition, no matter which type of subscription you have, you’ll be able to see at a glance when the subscription is set to expire.

ArcaOS 5.1 upgrades processing correctly

The issue which was preventing ArcaOS 5.1 upgrades from processing in the store has been corrected. If you find that you cannot upgrade your existing 5.0 license (whether or not you have an active Support & Maintenance subscription), please open a ticket and let us know.

Apologies for the inconvenience!

ArcaOS 5.1 upgrades not processing

We are aware of an issue which is preventing ArcaOS 5.1 upgrades from processing in the store (new licenses are working correctly).

We are looking into the issue and hope to have it resolved soon.

Thanks for your patience, and for your business!

Pricing for ArcaOS 5.1

Arca Noae is pleased to announce the pricing schedule for the upcoming ArcaOS 5.1 release.

New licenses for ArcaOS 5.1:

Personal edition: $139.00 (includes 6 months of Support & Maintenance)
Commercial edition: $249.00 (includes one year of Support & Maintenance).

Discounted upgrade pricing will be available for all customers with a valid ArcaOS 5.0 license. However, the best upgrade pricing will be available for customers who have an active Support & Maintenance subscription (S&MS) in place. Also, you won’t lose any remaining time on your old subscription—any remaining time will be added to your new ArcaOS 5.1 subscription.

Upgrade to ArcaOS 5.1 for customers with active Support & Maintenance:

Personal edition upgrade: $59.00
Commercial edition upgrade: $109.00

As mentioned above, any remaining time on the ArcaOS 5.0 subscription will be added to the included Support & Maintenance for the selected ArcaOS 5.1 product edition.

Upgrade to ArcaOS 5.1 (for customers without active Support & Maintenance):

Personal edition upgrade: $89.00
Commercial edition upgrade: $189.00

These include the standard Support & Maintenance subscription term as provided with new licenses: 6 months for the personal edition, and one year for the commercial edition.

In all cases, volume discounts for aggregate commercial purchases or upgrades of 25 licenses or more will apply.

The subscription channel for ArcaOS 5.1 will be separate from the channel for ArcaOS 5.0. This means that 5.0 Support & Maintenance ends when that license has been upgraded to 5.1, and 5.1 Support & Maintenance will have some different content specific to ArcaOS 5.1 (features which are reserved for ArcaOS 5.1 and not available for ArcaOS 5.0).

Support & Maintenance renewals for ArcaOS 5.1 will be:

Personal edition Support & Maintenance: $70 ($63 early renewal; $87 late)
Commercial edition Support & Maintenance: $125 ($112.50 early renewal; $187 late)

As always, the best practice is to renew early. This cannot be stressed enough when upgrading to ArcaOS 5.1, as any remaining time on the ArcaOS 5.0 Support & Maintenance subscription will be added to the subscription included with the selected ArcaOS 5.1 product edition.

Missing a recent renewal reminder?

In case you have recently received a notice advising you of your subscription expiration, and yet you did not receive a previous renewal reminder, please contact Customer Service. It is entirely possible that your reminder email either did not go out or was lost. We’re here to help and will correct your renewal pricing as necessary.

I want ArcaOS 5.1!

TO CLARIFY: ArcaOS 5.1 HAS NOT YET BEEN RELEASED. Please read this post all the way to the end to get all information.

ArcaOS 5.1 is complete and waiting for release. The holdup is really related to our distribution system, which is based on the WooCommerce platform.

Until we can produce multiple versions of ArcaOS ISOs, in multiple languages, WE MUST HOLD UP THE ArcaOS 5.1 RELEASE.

While WooCommerce is a capable ecommerce solution, Arca Noae’s requirements to be able to allow ordering of a personalized ISO have now become considerably more complicated than they were for the 5.0 release in 2017. Instead of only spinning the same ISO with personalization data for each customer, we now must continue to have 5.0 ISOs available, and offer 5.1 ISOs in several languages. In addition, instead of maintaining one subscription channel for ArcaOS, we now must maintain two separate channels, one for 5.0 and one for 5.1. Upgraders will also need to change subscription channels when they upgrade ArcaOS. This work has proven more complicated than we had anticipated.

In the meantime, we have taken steps to upgrade our infrastructure to expand our capacity to build and warehouse more ISOs, and we are now at a point where the missing pieces of the puzzle are just the software enhancements for the website to bring everything together.

We have always avoided stating narrow windows for anticipated delivery dates, and take great efforts to avoid the appearance of vaporware. ArcaOS 5.1 is real, and it is coming…soon.

In the interim (and after the release of ArcaOS 5.1), ArcaOS 5.0 will continue to receive critical updates and support, and from time to time, we may even release new bugfix ISOs for ArcaOS 5.0 (generally when an update impacts the installation experience).

It is also important to note that not all languages for ArcaOS 5.1 will be made available when English is released, nor will all non-English languages be released at the same time. Translations of German, Spanish, French, Italian, Russian, and others are in varying states of completion. As we deem a certain language ready for release, we will make it available.

We appreciate everyone’s continued patience. We want to bring you ArcaOS 5.1 as much as you want it!

Welcome to the new ArcaOS Download Center!

Along the way to the much anticipated ArcaOS 5.1 release, we have been working behind the scenes to upgrade our build and delivery systems. To this end, you should notice a welcome addition to your customer portal: the ArcaOS Download Center.

In the left navigation area, you should see this new link. Clicking it will bring you to a consolidated listing of your ArcaOS licenses and associated downloads. No more scanning through all of your orders to find the right one.

We hope you enjoy this new feature.

Join Us at Warpstock 2022 in Orlando

Warpstock 2022 will be live once again, November 4-6 at the Country Inn & Suites, Orlando Airport. Arca Noae staff and developers will be there with the latest ArcaOS news and how-to sessions, as well as a host of other OS/2 experts ready and willing to share their knowledge and expertise.

Register before August 1 and receive a $30 Early Bird discount on a full conference registration or $20 on a daily conference registration! Spouses/family members/guests/office mates attending sessions also receive great discounts, and non-attending guests are FREE. Students with valid student ID are welcome to attend sessions at no charge, with full benefits! (This is a great opportunity for Computer Science majors and aspiring young developers and engineers to gain some exposure to a platform which is still in use in the manufacturing, finance, and insurance sectors around the globe today.)

Major topics of discussion this year will center around ArcaOS 5.1 and new disk and installation options. As always, we welcome questions and feedback from both new and experienced users.