- Best practices dictate that the first thing to do is check the documentation which came with the software. The documentation should provide some information as to where to go for technical support. If this is software or a driver which came from Arca Noae (either produced by us or sold through our store), then proceed to the next step.
- If the software or driver was produced by Arca Noae, your next stop for technical support should be either the main Support page or the Arca Noae wiki pages, directly. Every product developed by Arca Noae or licensed as an Arca Noae product has a support wiki. Find the wiki listed on that page. Usually, there is a link to a product-specific debugging, problem solving, or troubleshooting sub-wiki on the main product wiki. Follow the troubleshooting steps there. If this still does not help, or if the troubleshooting steps instruct you to do so, please open a ticket in the Mantis bug tracker, after gathering all of the information requested in the troubleshooting steps.
- If the software or driver was not produced by Arca Noae but was sold through our online store, and if the support information in the documentation is insufficient or if you do not receive a timely response from the developer, please contact customer service either through our Contact page or by emailing us directly at our customer service address. One of our staff will be happy to assist in getting you in touch with the developer. We do not handle tickets for software which we have not developed or licensed.
- If you are having a general problem with OS/2, eComStation, any other operating system, software, driver, or hardware which was not produced by Arca Noae nor purchased through our online store, please contact the developer or vendor of that component directly. Unless under support contract, we do not handle tickets for software which we have not developed or licensed.
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