Category Archives: Subscriptions

ArcaOS Support & Maintenance subscription renewal window is closing

If you’ve let your ArcaOS Support & Maintenance subscription lapse, now is the time to get back on track.

Until now, if you let your ArcaOS Support & Maintenance subscription expire, you would need to purchase a new ArcaOS license to reinstate support. We are making some changes to enable customers to reinstate an ArcaOS Support & Maintenance subscription without purchasing a new ArcaOS license.

For a limited time, we are allowing all who have allowed their ArcaOS Support & Maintenance subscriptions to expire — no matter how long expired — to reinstate them at current prices…but this window is closing rapidly. Once ArcaOS 5.0.5 is released (and that release is imminent), current ArcaOS licensees who have let their subscriptions lapse for six months or more will have to pay more to have their subscriptions reinstated for another full year. While this will still be less than the cost of purchasing a new license, it will be substantially more than the regular renewal price. This policy applies to personal as well as commercial licenses.

Please take a moment to log into your account at Arca Noae, locate your original ArcaOS order, and check to see when support is scheduled to expire (or has already expired) for your product. It is currently only possible to purchase one year of support per renewal, and only for the same number and type of ArcaOS licenses as were in the original order.

To review:

The cost of renewing ArcaOS Support & Maintenance subscriptions is not changing. You will continue to be able to renew your subscription for the same price, and you will still be able to take advantage of the 10% early renewal discount (this discount is reflected in the invoice total).
If you let your ArcaOS Support & Maintenance subscription expire, you will be able to reinstate it by paying the full renewal price any time withing six months of the expiration date. However, during this grace period, the subscription will only be reinstated for the original time period. You will not get “extra” time by reinstating your subscription late. In other words, if you renew on the last day of a six-month lapse would only extend coverage for six months!
If you let your ArcaOS Support & Maintenance subscription lapse for more than six months, the cost of a one-year personal edition Support & Maintenance subscription will retail for $128. For a commercial subscription, the price would be $228.

So if you have let your ArcaOS Support & Maintenance subscription lapse, now is the time to reinstate it. We urge all ArcaOS licensees to renew support early and take advantage of the 10% renewal discount for the best value in their subscriptions.

The online store should send renewal reminders 7 days before expiration, 3 days before, and finally on the expiration date; however, several factors may impact delivery or receipt of these reminders, including change of email address, spam filters, and other factors beyond our control. Check your account portal and make a note of your expiration date(s) so you don’t miss out!

Remember what your active Support & Maintenance subscription includes:

Access to professional support for your product (elevated priority for commercial licensees);
Access to the very latest drivers, fixes, features, and software included in ArcaOS or added later;
Access to the latest release of the same minor version of ArcaOS as originally purchased (so, a Support & Maintenance subscription for ArcaOS 5.0 provides access to all 5.0 releases, as they become available: 5.0, 5.0.1, 5.0.2, 5.0.3, 5.0.4, and the upcoming 5.0.5);
Future benefits when the next minor release of ArcaOS becomes available (5.1).

For more information on subscription services, check out our comparison page.

ArcaOS 5.0.4 updates for 2020-02-26

Dynamic Icons Several packages included in ArcaOS 5.0.4 have been updated or refreshed today, and are now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software. Specifically, these are:

Dynamic Icons 2.5.2.1 (refreshed)
Archive Tool 1.03.03 (updated from 1.0.0)
ArcaOS Desktop 1.0.13.1 (updated from 1.0.12+)

In addition, it is now easier to identify which packages have been updated since the last ArcaOS ISO release.

More updates are on the way to the Support & Maintenance subscription channel as we continue our work on the next release of ArcaOS. Watch for more announcements right here.

If you are still running OS/2 and/or eComStation systems and haven’t yet moved up to ArcaOS, this is a great reason to do so now. If you’ve already made the switch, but haven’t renewed renewed your support subscription, this is also a good time. Not sure what’s coming next? Have a look at our product roadmap pages.

Driver and Software Preview Releases: Some General Guidelines

From time to time, we may make feature preview releases available. Driver and software preview releases differ from new GA releases and testcase packages in several ways. Consider testcase packages first:

Packages uploaded to the testcase files area are made available to specific customers to evaluate the effectiveness of various changes to our GA versions, usually to address one or more issues reported in specific trouble tickets. Feedback from the affected customer(s) is requested when we provide these packages, and these links are limited to only the custmer(s) involved in the related ticket(s), not for general use, and as always, not for sharing with other users.
Sometimes, we may go through several testcase revisions. Usually changes which have been vetted through this process will end up in the next GA of the package. Once the GA is released, all customers with related subscription access to the new package will be able to download and install it.
Testcase packages are almost always time-limited, and the remaining time will be prominently displayed in the banner during bootup or for other software, at program start. If a new GA of the package is not available when nearing the expiration, simply follow-up in the ticket to request a refresh.

In contrast, preview releases serve a different purpose and are subject to different terms of use:

Preview releases are made available to all customers with related subscription access.
Preview releases generally are not updated (one preview is provided before GA).
Preview releases may be time-limited. If a preview release is time-limited, that does not mean that another preview will be made available.
If a time-limited preview release has expired and a GA version has not yet been released, it may be necessary to uninstall it.
No trouble tickets are accepted for problems with preview releases. These are not beta tests. A preview may simply be feature-limited version of what would otherwise be considered finished software, or it may be a preview of as-yet-unfinished software that will be coming soon. Because these releases are previews – and may not be fully functional – reports of missing functionality, unexpected behavior, etc. are not relevant and will not be addressed. Please read the documentation that comes with the preview for a description of its particular limitations.
Preview releases may be completely broken or disabled by a subsequent update of another related GA package. As an example, if installing a preview release of a network driver, and later updating the network stack package, that preview release driver may cease to function. This is not unexpected behavior, and not a software fault. To continue to use the preview, simply return the system to its previous state, wait for the GA release of the driver, and then update the driver and the rest of the stack.
No feedback via email or tickets is requested for preview releases. They are for your benefit and use only, and intended to provide a sample of what is to come.

In the near future, we hope to bring preview releases for various works in later stages of development.

All previews will be available through the ArcaOS Support and Maintenance Subscription, However, some preview packages may not be available through the Arca Noae OS/2 & eCS Drivers and Software Subscription, so now may be a good time to consider moving up to ArcaOS.

Dynamic Icons version 2.5.2 for ArcaOS released

Dynamic Icons, the new spin on Sunny Icons from eCo Software, specifically enhanced and built for ArcaOS, has been updated to version 2.5.2, and is now available as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

Version 2.5.2 includes a new unified Icon page in the WPS Properties notebook with the ability to easily switch between and browse for either a traditional icon file or a PNG image. In addition, it is now possible to add one-line comments to the “bigicons.txt” icon list file (see the online help from any Icon page for more details).

Arca Noae progress report: USB, ArcaOS updater, multimedia

Here are some of the recent happenings around the Arca Noae labs and design studios:

We’ve recently made significant progress toward localizing various parts, particularly for German and Spanish, and will soon have a new test build of the CWMM classes in Spanish (a completely new translation for this component).

We continue to improve the update process for the next ArcaOS release, as we find edge cases where the current updater doesn’t quite finish due to unexpected conditions in the target system. (As a reminder, please check the ArcaOS Updating wiki page before beginning an update to the latest release. There you’ll find hints and tips to help avoid – or resolve – some known problems.)

When IBM left off USB driver development, OS/2 had a working, 16-bit USB 1.x and 2.0 driver stack. Fast forward to 2019, and this is no longer adequate for the needs of today’s hardware.

The Arca Noae USB stack is now fully 32-bit, and USB 3 support development continues to make good progress. Implementing USB 3 support has been tedious because the OS/2 USB architecture didn’t accommodate the peculiarities of USB 3 well.

Adding USB 3 support was not as simple as just writing a new xHCI driver. Significant changes were required throughout the entire USB stack, including changes to USBD and the OHCI, UHCI, and EHCI drivers. The xHCI driver as it exists today in beta testing works quite well. There are just a couple of things that still need to be done before we will be able to release it for general availability. One thing is to implement support for Isochronous transfers (audio and video devices). The second thing is to improve the error recovery speed. Error recovery speed was not an issue with USB 2 because USB 2 devices rarely, if ever, had errors. Super Speed (USB 3) devices operating at the new USB 3 speeds have higher error rates so the error recovery speed is important. We are actively working to resolve these last two issues.

Once the xHCI (USB 3) driver is released, the Arca Noae USB stack will make it possible to install and run ArcaOS on systems which lack USB 2.0 (EHCI) controllers. (Even though many modern systems advertise the availability of USB 2.0 ports, these ports are indeed wired to xHCI controllers. Without an xHCI driver, this will result in loss of keyboard and mouse control shortly after boot and the inability to mount the installation ISO from USB-attached media.)

Don’t have ArcaOS yet? Now is a great time to pick up a license or two and replace that aging Warp 4 or eComStation installation and get to know what’s new and improved. ArcaOS supports more modern hardware than any other OS/2 distribution available today, making hardware upgrades much easier than ever before.

Arca Noae progress report: Bits and Pieces

We continue to explore new ways to make the ArcaOS desktop experience more user-friendly and useful. To that end, we’d like to share some upcoming enhancements which should be available in the near future.

An update to the Arca Noae Removable Media Monitor widget for the XCenter is currently in testing which handles JFS, HPFS, and FAT32 media changes better, avoiding a trap which could otherwise occur when removing one device and inserting another without a proper eject operation.

We also have a component in testing now which transparently switches audio output from the built-in audio device to a USB audio device and back again when the USB device is attached or removed.

If you have a Brother laser printer, and have not been able to print to it, even via CUPS, we have some possibly good news for you: The brlaser CUPS driver package (RPM) has recently been updated to version 6.0.0, and our port should be moving from our experimental repository to the subscription repository very soon.

Don’t have ArcaOS yet? Now is a great time to pick up a license or two and replace that aging Warp 4 or eComStation installation. Better yet, why not upgrade to newer hardware entirely, and install ArcaOS fresh? ArcaOS supports more modern hardware than any other OS/2 distribution available today.

Arca Noae progress report: ArcaOS on UEFI-only hardware

Unified Extensible Firmware Interface (UEFI) is gradually replacing the traditional system BIOS. The vast majority of PCs on the market are now based on UEFI technology, and a number of these include what is called a Compatibility Support Module (CSM). This CSM “layer” replaces the traditional BIOS and provides backward-compatibility support for booting operating systems such as DOS, OS/2, and, of course, ArcaOS. (This is typically listed as “Compatibility”, or “Legacy” boot in the system setup menu of UEFI-based PCs.)

PC manufacturers and Intel specifically have stated publicly that they intend to phase out inclusion of a CSM layer in the next few years (in the case of Intel, beginning in 2020), leaving UEFI as the only boot option, eliminating the “Compatibility” selection. To prepare for this, Arca Noae has been exploring ways to boot ArcaOS on systems lacking a manufacturer-supplied CSM. We are pleased to announce that over the last several months our development team has made significant progress in achieving that goal.

In the lab, we are now able to boot ArcaOS all the way to a desktop on a system configured to boot in UEFI mode. All necessary drivers load, with all CPU cores running, and ArcaOS properly switches to graphics mode. The importance of this accomplishment cannot be overstated. To our knowledge, this is the first time ArcaOS has ever booted without the presence of an active CSM.

Having said that, this project is still in its research stage and not yet ready for release to our beta testers. Native UEFI support requires changes to the low level disk and video subsystems, and this work is ongoing.

We remain cautiously optimistic that we will complete our Proof of Concept successfully and will have a UEFI solution for a future ArcaOS version.

Oh, and Arca Noae has been an Adopting member of the UEFI Forum since 2015.

Arca Noae progress report

Work continues at a furious pace behind the scenes at Arca Noae! Sometimes, a lot of work is needed before any highly visible releases are done, so we thought it might be a good idea to provide periodic progress reports so everyone can see just how much work is being done. Here’s the first in the series.

Device drivers

Work is continuing on Panorama. There have been improvements in monitor detection. Our developers and dedicated beta testers discovered some issues on some systems with different EDID types. Other changes to the Panorama PMI have improved compatibility with more systems. Watch for a new release in the near future, and of course, in the upcoming ArcaOS 5.0.4.

The ACPI project continues to get improvements. In addition to the regular updates for ACPICA, there has been work needed to fix some minor issues, increasing compatibility over a wider range of systems.

The AHCI driver received some improvements to help protect non-MBR disks from accidental damage.

A lot of progress has been made on USB3. We now have a driver that mostly works but still needs further refining before it is ready for alpha testing.

Kernel and boot environment

Work has recently begun to investigate booting of ArcaOS on UEFI-based systems without a vendor-supplied Compatibility Support Module (CSM). Watch for further updates on this project. Early indications are very positive for this critical component, necessary to support the latest generation of hardware.

ArcaOS 5.0.4

A lot of work has gone into getting the next release of ArcaOS ready. Our next progress update will focus on this, but the biggest news to share is that thanks to our new Update Facility, bringing any version of ArcaOS 5.0 up to date will be a snap: no more reformatting and reinstalling! Instead, just boot from the installation disc, ISO, or USB flash drive, select the ArcaOS installation to be updated, and allow the process to complete.

A lot of work has gone into Installer fixes and improvements, too. For new installations, the process has never been easier or more trouble-free.

Outside development

Most of our developers also do their own things, away from ArcaOS. Most of these projects find their way into ArcaOS or into the Arca Noae software repositories in some form or fashion. Here are a couple of notable things seeing active development.

Several years ago, Alex Taylor, our Chief UI Architect, began work on a replacement utility for the graphical LVM (Logical Volume Manager) Java applet. Alex has recently returned to that work, and the latest beta is looking promising for inclusion in ArcaOS 5.1.

Alex has also spent some time working on not only the ConfigApps utility which associates various internet applications with the Workplace Shell, and has contributed some new work for NewView, the help and INF viewer. Source code for both of these may be viewed and checked out of the Netlabs NewView project repository.

Consulting and development for commercial clients

We have spent a lot of time in recent months working on some custom projects for commercial clients. Not only does this work help fund ongoing development for many of the projects mentioned above, but many new things come out of this work to benefit all users of the platform.

Ongoing subscription service and support

We work tirelessly to provide professional, courteous, and knowledgeable technical support for the software we produce and distribute. Sometimes, this support uncovers bugs which we work quickly to address, other times, we find that documentation could be improved, and in some cases, we discover hardware which may require some software modification to support (or which we may determine to be unsuitable for ArcaOS). We offer two levels of support: personal and commercial, where commercial subscribers receive priority attention. Still, we do our best to see that everyone’s needs are addressed.

As a reminder, when considering opening a new trouble ticket, it’s a good idea to re-read our ticket guidelines and Best Practices page, and be sure to search for similar issues in our bug tracker. If a ticket is indeed necessary, we generally will require a TestLog log file, so be sure to follow the directions here to get the latest TestLog build, first. You may attach a log file at the time of opening the ticket, saving time in the process.

Arca Noae FAT32 driver added to subscription content

With the release of ArcaOS 5.0.3, Arca Noae included a new, slimmed-down version of the OS/2 FAT32 driver. This driver is based on the same code as the Netlabs FAT32 driver, but with non-FAT32 support removed. In other words, it is just a FAT32 installable filesystem driver.

Arca Noae provides support for this FAT32 driver, and the installable package is available is available for both the OS/2 and eCS Drivers & Software subscription and the ArcaOS Support and Maintenance subscription. Just log into your account and visit your subscription order page.

This driver is not an upgrade. It includes a complete vendor change, requiring the existing driver to be uninstalled first before installing the Arca Noae driver. Note that uninstalling any previous driver will remove critical elements from the PATH and LIBPATH statements in CONFIG.SYS. Please review the uninstall actions in WarpIN carefully before proceeding, and always have a backup of critical system files available.

More information is available in the Arca Noae FAT32 wiki.

Don’t have a support subscription? Have non-ArcaOS OS/2-based systems and want new drivers and software? Please visit our store.

Everything you need to know about subscription expiration

By popular demand, this is a summary of what happens when a subscription expires:

Any installed Arca Noae drivers and software continue to function normally (including ArcaOS).
Any drivers and software which have already been downloaded may be installed and will function normally (including ArcaOS).
All free Arca Noae RPM repositories continue to work.
Free downloads from the Arca Noae site will remain accessible.
An expired subscription cannot be renewed. You must buy a new subscription if yours expires.
An expired subscription will not have any downloads available.
Any subscription-only Arca Noae RPM repositories will not be accessible.
Bug tracker will not be available.

Arca Noae is committed to keeping ArcaOS and other OS/2 distributions usable on modern hardware. New device drivers are in active development and support is always available to subscribers.

Renew early to receive the best value for your investment.