Category Archives: Arca Noae

What happens when a subscription expires?

Subscriptions must be renewed to remain in force. Allowing a subscription to lapse or expire will cause the following actions in the customer’s account:

The order details, accessed through the customer portal, will no longer have downloads available. Any updates or interim enhancements released in this manner will no longer be accessible.
Subscription-only content available from the relevant Arca Noae subscription repository/ies will no longer be accessible.
For ArcaOS, the ISO download will no longer be accessible.
Access to the Mantis bug tracker to open new issues, report on existing issues, or as a knowledgebase of reference material will no longer be available.
Subscribing again after a subscription has lapsed will not qualify for any renewal discounts.

We highly recommend maintaining archives of any downloaded content, as it may not be possible to access this again (even the last versions available when the subscription was in force).

Our first ever Black Friday Sale!

Arca Noae is launching our first ever Black Friday Sale!

If you’ve been waiting to get an ArcaOS license, either as a return to OS/2 after a long absence or because you’ve heard the buzz about the breakthrough Blue Lion distribution, or even if you’re a current ArcaOS licensee and want an additional license or two — or three — for some other systems, now is the time.

ArcaOS 5.0 personal edition licenses are on sale for just $109 from now through the end of 2017. Personal edition licenses include six months of support and updates, and after that, annual support renewals are available for a great price.

ArcaOS 5.0 commercial edition licenses are on sale for just $195 from now through the end of 2017, and include a full year of support and updates.

Get your ArcaOS licenses while they’re available at these great discounts!

Panorama Video Driver Package version 1.09 released

Arca Noae is pleased to announce the immediate availability of our Panorama Video Driver Package for OS/2 and eComStation version 1.09.

This is a maintenance release containing the following changes:

Fixes a problem validating the EDID information from older monitors.
Added a Custom Resolutions page to the screen setup object.

More information about the Panorama Package may be found in the Panorama wiki.

This driver package is available for download from the Arca Noae website as part of your Arca Noae OS/2 & eCS Drivers and Software Subscription. Please log into your account in order to access your software.

If you have ArcaOS, this driver package is available for download from the Arca Noae website as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

If you have an Arca Noae OS/2 & eCS Drivers and Software Subscription, this driver package is available for download from the Arca Noae website as part of your Arca Noae OS/2 & eCS Drivers and Software Subscription. Please log into your account in order to access your software.

If you are still running OS/2 and/or eComStation systems and haven’t yet purchased a software subscription, this is a great reason to do so now. It may also be a good time to consider moving up to ArcaOS.

ArcaOS 5 included Support & Maintenance Subscription length

We have recently become aware of some possible confusion surrounding the amount of time (term) of included support for personal vs commercial edition licenses of ArcaOS 5. It therefor seemed appropriate to review our website content, and to our surprise, we find that we really have not done a good enough job of making this particular — though critical — issue very clear. Hopefully, this post will set the record straight.

In an earlier post, we discussed the process for renewing subscriptions, and mentioned that it was renewal season for early adopters of ArcaOS 5. That reference was to those who purchased personal edition licenses for ArcaOS 5 six (6) months ago.

ArcaOS 5.0 personal edition includes six (6) months of Support & Maintenance.

ArcaOS 5.0 commercial edition includes twelve (12) months (one full year) of Support & Maintenance.

Renewal reminders are normally sent one month prior to expiration, one week prior, and finally on the day of expiration.

Although the personal and commercial editions of ArcaOS 5 are code-equivalent (there is no difference in the operating system or kernel itself, e.g., both support up to 32 processor cores and an unlimited number of connections, with the same storage volume types and capacities and included device drivers and applications), there are other differences between the two, namely the level of support and the term (length of time) of the included subscription. The commercial edition includes prioritized support for twelve months (one year), whereas the personal edition includes standard support for six months.

Support renewals for both editions are for one year. For example, a personal edition license purchased June 1, 2017 will be due for a Support & Maintenance subscription renewal on or before November 30, 2017 and the renewal will extend the support a full year until November 30, 2018. A commercial edition license purchased the same day (June 1, 2017) will be due for a Support & Maintenance subscription renewal on or before May 31, 2018 and the renewal will extend the support for a full year until May 31, 2019.

If you miss the deadline for a timely renewal of your included Support & Maintenance subscription, you may still “renew” your subscription at the regular price. Missed the deadline because you didn’t receive your reminder emails for some reason? No problem. Just contact us or open a customer service ticket, and we will be glad to help make things right. That’s our commitment to you as an ArcaOS licensee.

Finally, for those of you with existing OS/2 & eCS Drivers & Software subscriptions, concerned about the differences between the two subscription “tracks,” we have a handy table which compares the two, available here.

We believe there are compelling reasons to move up to ArcaOS 5, and to keep in force a Support & Maintenance subscription, ensuring regular updates and the availability of technical assistance for the operating system as a whole. While there is no requirement to renew Support & Maintenance to continue using ArcaOS 5, doing so ensures uninterrupted access to updates, refreshed installation ISOs, and support.

Please review this post for the specifics on how to renew your existing subscription.

IBM LAN Update for ArcaOS Released

Arca Noae is pleased to announce the immediate availability of an update for the IBM LAN product in ArcaOS.

This update brings the IBM Requester and Peer files in ArcaOS up to the latest level. This update is only for ArcaOS versions 5.0 through 5.0.1. The updated IBM Requester and Peer files will already be in ArcaOS versions 5.0.2 and later, so those systems do not need this update. This update is not for non-ArcaOS systems. The installer will check your system to see if you need the update when you run it.

If you have ArcaOS, this update package is available for download from the Arca Noae website as part of the Support & Maintenance subscription for your ArcaOS product. Please log into your account and see your ArcaOS order details page to access your software.

If you are still running OS/2 and/or eComStation systems, this update is not licensed for use on those systems. This might be a great time to consider moving up to ArcaOS.

New subscription renewal process

It’s renewal season for early adopters of ArcaOS 5, and with that, comes a new renewal process for all subscriptions.

As expiration dates approach, renewal reminders will be emailed. In each reminder is a link to the original order as well as a link to add the renewal to the shopping cart. Be sure to log in first before clicking the links. Reminders are sent one month before expiration, one week before, and on the day of expiration. A renewal extends ArcaOS support and maintenance for one full year.

The original order will also have a handy renewal link, so there is no need to wait for a reminder. Just log into your customer portal at Arca Noae and access your order for ArcaOS to add it to your cart. (Renewals for other subscriptions are now handled the same way.)

ArcaOS Support & Maintenance subscriptions renewed before expiration qualify for a 10% discount, too. Note that the full price will be reflected in the cart but the discount will be shown at checkout. It is still possible to renew an expired ArcaOS Support & Maintenance subscription after it has expired, but without the renewal discount.

Be sure to order the correct subscription! The OS/2 & eCS Drivers & Software subscription is for non-ArcaOS systems, and does not include support or updates for ArcaOS. Likewise, the ArcaOS Support & Maintenance subscription is only for ArcaOS systems, and is not available for purchase without an ArcaOS license.

If you currently have an active OS/2 & eCS Drivers & Software subscription as well as an ArcaOS license, and you no longer need to maintain OS/2 Warp or eComStation systems, you may trade in your subscription for additional time or a discount on your ArcaOS Support & Maintenance subscription. See the Subscription Trade-Up Request form for details.

Handy links:

Subscription comparison table
Subscription Trade-Up Request
Frequently Asked Questions
ArcaOS Wiki

Where’s the new Firefox?

We’ve received a few inquiries regarding the availability of Firefox 45.9 ESR. Please note that we have not yet released Firefox 45 due to some final performance and stability issues which we are working hard to address.

Please be patient, and we hope to have a release for general availability in the very near future.

Now accepting more cryptocurrencies

A recent change in the Stripe API, accompanied by a shift in Stripe’s handling of Bitcoin has prompted us to switch to CoinPayments.net directly for handling cryptocurrency. Payments processed through the CoinPayments.net gateway will still ultimately be processed by our CoinBase account, but will no longer be initialized via Stripe.

On the checkout page, CoinPayments.net is now listed as an additional gateway. Selecting that and clicking Place Order will transfer you to a page hosted by CoinPayments.net, where you may select Bitcoin or another one of a number of different cryptocurrencies.

Please note that as a result of this change, the Bitcoin Payment Policy has been superseded by the new Cryptocurrency Payment Policy (though the former will remain available for historical purposes).

New MultiMac NIC driver package (20171019) released

Arca Noae is pleased to announce the immediate availability of a new release of our MultiMac NIC driver package.

This is a maintenance release of the MultiMac drivers. It contains some minor updates including:

All drivers: A fix to properly detect MSI capability in some rare cases.
E1000B: Received some very minor updates from the FreeBSD source.
MMIGB: Received some very minor updates from the FreeBSD source.

As always, please read the .txt file that comes with each driver and also provided on the wiki. If you have problems with any of the drivers in this release, please read the Debugging Guide in the wiki first. If your problem cannot be resolved with the Debugging Guide, then the problem should be reported to the ticketing system.

More information about the MultiMac NIC drivers may be found in the wiki.

USB driver package version 11.17 released

USB Arca Noae is pleased to announce the immediate availability of release 11.17 of our USB stack.

This is a maintenance release and includes minor fixes and enhancements. Specifically, this version fixes keyboard auto-repeat so that it works for all USB keyboards. This version also fixes the ability to use certain unusual types of USB 1.x devices when plugged into a USB 2.0 hub.

More information about the USB drivers can be found in the wiki.

If you have problems with any of the drivers in this release, please read the Troubleshooting Guide in the wiki first. If your problem cannot be resolved with the Troubleshooting Guide, then the problem should be reported in the ticketing system.