Emails get lost. Emails get stuck in spam traps. Emails…well, let’s face it, you should never underestimate the power of an email not to arrive when you need it the most.
We understand this. In fact, the second email notification (the one advising that the ISO is ready for download) was supposed to only include a brief note that the ISO was ready for download and that the customer should log into his or her account page here and access the order to reach the download link. Adding the download link to the second email notification was a convenience feature.
So, in case you have ordered and it has taken more than ten or fifteen minutes for the email to arrive, here’s what to do:
Access the ArcaOS Download Center from your customer portal. To access the ArcaOS Download Center:
- Visit your customer portal on the main Arca Noae website. If not logged in, you may do so when accessing the above link.
- From the navigation links on the left, select ArcaOS Download Center to view the list of your ArcaOS licenses and associated downloads.
Click the Download ISO button next to the ArcaOS license in question.
Tip: ISO downloads are only kept available for a limited time, after which they must be rebuilt. Visit the link referenced above, and instead of a download, you should receive a notice that your ISO is being prepared. Follow the same procedure as when you initially ordered (or as outlined here) to retrieve the download within a few minutes.
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