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Customers with Gmail addresses may see delayed email receipt August 23, 2026
Due to a firewall misconfiguration, our mail server ended up on Gmail’s internal list of non-compliant senders. While the problem has been resolved, it will take Gmail (G–gle) a few more days to fully update our sender reputation in their records. Be assured that our server and firewalls are indeed in compliance with the latest […]
Read moreCredit card processing for renewals is working again August 20, 2026
If you have been trying in the past couple of days to process a subscription renewal and have been unable to do so using your credit card, please try again, as this issue should now be resolved. Failures in this condition were generating banners advising that a shipping method had not been selected (when it […]
Read moreCredit cards still not working for renewals August 16, 2026
Apparently, the most recent site upgrade (forced upon us by our credit card processor) has resulted in another unexpected negative side effect: subscription renewal orders are requiring a shipping address to be entered, with no way to enter one. New license orders and orders for non-renewal products are unaffected. So, for the time being, if […]
Read moreCredit card processing issues resolved August 14, 2026
Apparently, there was a problem with our credit card processor’s gateway which was not allowing credit card payments to be properly completed. We have taken steps to address the situation, which included another round of site updates and the application of the latest Stripe payment gateway. If you have been trying in the past couple […]
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